❓ Frequently Asked Questions
Q1: What are the available payment methods?
We support multiple payment methods including T/T, Western Union, Money Gram, PayPal, and Trade Assurance services.
Q2: What shipping carriers do you use for delivery?
We primarily use international express services such as DHL, FEDEX, TNT, UPS, ARAMEX, and EMS to ensure safe delivery.
Q3: How long does the delivery typically take?
If items are in stock, it usually takes about one week. For non-stock items, delivery time ranges from 15 to 30 days depending on the order quantity.
Q4: Do the products come with a warranty?
Yes, we provide a 1-year warranty. Please note that wearing parts like drill bits and screwdrivers are excluded from this coverage.
Q5: Can you handle customs clearance and taxes for international orders?
Yes, if you do not have import experience, our company can manage customs and taxes in many regions, delivering the products directly to your door.
Q6: Are the implants and instruments customizable?
Yes, we support customization for colors and logos to meet specific clinical or branding requirements.