Can I request a sample order?
Yes, we welcome sample orders to test and verify quality. Mixed samples are also acceptable for initial evaluation.
What is the standard lead time?
Sample preparation typically takes 3-5 days. For mass production orders, the timeline will be confirmed based on specific requirements.
Do you offer customized manufacturing services?
Yes, our complete design department and advanced CNC machinery allow us to provide high-precision customized solutions.
What are the shipping methods and delivery times?
We ship via major carriers like DHL, UPS, FedEx, or TNT. Delivery usually takes 3-5 days, with professional customs clearance support.
How is the order process managed?
We begin by understanding your requirements, providing a quote, confirming samples, and then proceeding with production upon formal order placement.
What is the warranty period for your products?
We provide a 3-year warranty on our orthopedic products to ensure long-term reliability and performance.