Frequently Asked Questions
Q1. Are you a source factory?
Yes, we are a direct manufacturer with 12 years of production experience in the industry, providing both corporate and customized services.
Q2. What professional certificates do you possess?
We hold ISO 13485, ISO 22716, GMP, FDA, CE, ROHS, LVD, and BPA Free certifications, along with various design patents.
Q3. Do you offer OEM and private label services?
Yes, we specialize in customized orders, including private labels and custom logo services to meet your brand needs.
Q4. What are your delivery and shipping methods?
We support DHL, Fedex, air, and sea shipments. We can also coordinate with your local forwarder if required.
Q5. Can I request samples before a bulk order?
Yes, we can provide samples. The sample cost is typically refunded upon placing your next bulk order.
Q6. Do you provide after-sales support?
Absolutely. We handle any quality-related issues reported within 10 days of receiving the goods to ensure customer satisfaction.