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Frequently Asked Questions
What payment methods are supported?
We accept T/T, Western Union, Money Gram, PayPal, and Trade Assurance Services.
What are the terms of delivery?
We ship via major international carriers including DHL, FEDEX, TNT, UPS, ARAMEX, and EMS.
How long is the delivery time?
Generally, it takes about one week for in-stock items. For out-of-stock items, delivery ranges from 15-30 days depending on the order quantity.
Does the product come with a warranty?
Yes, we provide a 1-year warranty. Please note that wearing parts such as drill bits and screwdrivers are excluded.
How do you handle international customs and taxes?
For experienced importers, we ship via standard express. For those without import experience, we can provide solutions that handle customs and taxes for direct door-to-door delivery.
What materials are the instruments made of?
The instrument set is primarily made of high-quality surgical-grade steel for durability and sterilization requirements.